Policies at Penley Furniture
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed these fair and transparent store policies for our customers. Read the following sections to find out more about how we ship or exchange products.. Please don’t hesitate to contact us if you have any questions!
Shipping and Delivery
What You Need to Know
We currently only ship to Mainland UK
In-store pickup is available Monday - Friday 10am - 5.30pm and Saturday 9am - 12pm. An email will be sent when your order is ready for pickup.
Delivery - Mainland UK
Soft Furnishings & Home Decor
Most orders are dispatched in 1-3 working days.
Stock Items - Delivery within 3-5 days
Bespoke/Made to Order Items - 4-5 weeks approximately
When you place an order, we will estimate shipping and delivery costs and dates for you.
Returns and Refunds
The Small Print
Thank you for shopping at Penley Furniture. If you are not entirely satisfied with your purchase, we're happy to help.
Just drop us an e-mail within 14 days of purchase to let us know what you wish to return and your reason.. Return it to us in the original packaging, unused and in good condition within 30 days of purchase to:
Unit 16, Penley Industrial Estate
Wrexham LL13 0LQ
If there are any signs of misuse or damage, we will not be able to refund you.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If your return is approved, we will initiate a refund to your original method of payment or send a replacement, whichever you prefer. Refunds will take a certain number of days, depending on your card issuer's policies.
You will be responsible for paying the return shipping costs and these are non-refundable.
Please note that we do not accept returns of any items that are custom made or personalised in any way as they cannot be resold.
If you have any questions, please get in touch.