Package Opening

Policies at Penley Furniture

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed these fair and transparent store policies for our customers. Read the following sections to find out more about how we ship or exchange products.. Please don’t hesitate to contact us if you have any questions!

Packages at the Door

Shipping and Delivery

What You Need to Know

We currently only ship to Mainland UK

Local Pickup

In-store pickup is available Monday - Friday 10am - 5.30pm and Saturday 9am - 12pm. An email will be sent when your order is ready for pickup.

Delivery - Mainland UK

Soft Furnishings & Home Decor

Most orders are dispatched in 1-3 working days.

Furniture

Stock Items - Delivery within 3-5 days

Bespoke/Made to Order Items - 4-5 weeks approximately

When you place an order, we will estimate shipping and delivery costs and dates for you.

Returns and Refunds

The Small Print

Thank you for shopping at Penley Furniture.  If you are not entirely satisfied with your purchase, we're happy to help.

Returns

Just drop us an e-mail within 14 days of purchase to let us know what you wish to return and your reason..  Return it to us in the original packaging, unused and in good condition within 30 days of purchase to:

Penley Furniture

Unit 16, Penley Industrial Estate

Penley

Wrexham LL13 0LQ

If there are any signs of misuse or damage, we will not be able to refund you.

Refunds/Exchanges

Once we receive your item, we will inspect it and notify you that we have received your returned item. 

If your return is approved, we will initiate a refund to your original method of payment or send a replacement, whichever you prefer.  Refunds will take a certain number of days, depending on your card issuer's policies.

Returns Shipping

You will be responsible for paying the return shipping costs and these are non-refundable.

Please note that we do not accept returns of any items that are custom made or personalised in any way as they cannot be resold.

If you have any questions, please get in touch.